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Request Type | Description | Processing Time |
|---|---|---|
Change Request | Minor changes on existing features | 2 working days for each change after support ticket is taken in charge by our Support team |
Feature Request (existing Customer) | Major, no destabilizing, changes on existing features, or new Features | 30 working days for each Feature after support ticket is taken in charge by our Support team |
Feature Request (future Customer) | Up to 3 Change Requests or Major, no destabilizing, 1 Change on existing features, or 1 new Feature | 30 working days after the Purchase Order |
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(1) |
(1) For volume-based licences, the Customer has to purchase 50 scan/year at minimum.
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