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The first step in making a Change or Feature request Request (aka Enhancement Request) is to open a support ticket. If you are not our Customer yet, we will accept only such Change or Feature Requests not planned in this year’s roadmap, and they will be processes always as Feature Requests in the next 30 working days after your Purchase Order.
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(1) For volume-based licences, the Customer has to purchase 50 scanscans/year at minimum.
The best way to submit an enhancement request Enhancement Request for your Security Reviewer product is to go to https://www.securityreviewer.net/support. Select the product in which you are interested and the related section. Otherwise you can send you request via email to info@securityreviewer.com
The benefit of posting your suggestion on the Support site is that you “own” it. You will be notified by email of all replies and you will be the “thought leader” for the idea. Other users can see that the enhancement request Enhancement Request is your idea, and you can lead the conversation in a way that will make your request compelling to Security Reviewer. Other users can “vote” on your idea and you can “campaign” for votes for your idea. Other users may also suggest a workaround or another way that you can accomplish your objective. Make sure that you included all the details about the feature and include examples or use cases to illustrate your need for the feature. One of our support representatives is ready to listen and help you along.
Security Reviewer’s Product Management reviews the submitted requests regularly, and you should see a reply within two o threee three days.
For all the reasons above, posting and socializing your request on the Support site is the most productive and informative place to open an enhancement requestEnhancement Request.
First, our support personnel may ask for further information about the feature to determine if:
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If your feature request doesn’t fit one of the above conditions, a support representative will make sure the description has the detailed information the development team needs to evaluate your request properly. Once you and your support technician have worked out the details of your feature request, they will submit it to development.
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I’ve made a
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Feature Request. Now what?
Once your request passes from support to development, the development team will evaluate your request based on the development roadmap. The roadmap includes the short-and long-term goals for the Security Reviewer’s product Suite. The development team determines if and how your request fits into the roadmap. Your request will fall into one of four categories:
Development has evaluated your request and decided that they will not develop the feature.
Your feature request Feature Request doesn’t currently fit in the Security Reviewer’s roadmap, but it may in the future.
Your feature request Feature Request fits the Security Reviewer’s roadmap.
Development is developing or has developed your change Change or feature requestFeature Request.
If your request falls into category 1, we are very sorry that we can’t accommodate your request, and we will assist you in finding alternatives if possible.
If your request falls into categories 2 or 3, we will enter your submission in the feature request Feature Request backlog where it waits until we can schedule it for development. Depending on the nature of the request, the feature may only sit in the backlog for a brief time, but if the feature requires significant changes to our current codebase or our developers need to make other changes first, the feature will have to wait an unspecified time before implementation.
If your request falls into category 4, it is time to celebrate! Your request hit the fast track to development, and your feature request Feature Request is now available or will be shortly.
You closed my support ticket, but you haven’t implemented my
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Feature Request. Why?
For administrative reasons, we have to close your support ticket for feature requests. Just because we closed your ticket doesn’t mean that we’ve forgotten about you and your request. We keep an active administration of who asked for which feature, and when your support ticket/feature request changes status, we will let you know. If necessary, we will request your help for testing.
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When possible, we notify you when your feature request Feature Request changes status, but the easiest way is to check our Change Log periodically. Once implemented, we will announce the update in our Change Log. If you haven't heard from us or the change hasn't appeared in the Change Log, your feature request Feature Request is still in the holding pattern (categories 2 and 3). Our developers love making our users happy, so believe us when we say the developers will get to your feature request Feature Request as soon as possible. Until then, all we can do is wait, and opening additional tickets to check on the status of your request is not necessary.
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