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The first step in making a Change or Feature Request (aka Enhancement Request) is to open a support ticket. If you are not our Customer yet, we will accept only such Change or Feature Requests not planned in this year’s roadmap, and they will be processes always as Feature Requests in the next 30 working days after your Purchase Order.
Request Type | Description | Processing Time |
|---|---|---|
Change Request | Minor changes on existing features | 2 working days for each change after support ticket is taken in charge by our Support team |
Feature Request (existing Customer) | Major, no destabilizing, changes on existing features, or new Features | 30 working days for each Feature after support ticket is taken in charge by our Support team (1) |
Feature Request (future Customer) | Up to 3 Change Requests or Major, no destabilizing, 1 Change on existing features, or 1 new Feature | 30 working days after the Purchase Order (1) |
(1) For volume-based licences, the Customer has to purchase 50 scans/year at minimum.
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New supported OS
New supported languages
Enhanced products' features
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