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The first step in making a Change or Feature Request (aka Enhancement Request) is to open a support ticket. If you are not our Customer yet, we will accept only such Change or Feature Requests not planned in this year’s roadmap, and they will be processes always as Feature Requests in the next 30 working days after your Purchase Order.
Request Type | Description | Processing Time |
|---|---|---|
Change Request | Minor changes on existing features | 2 working days for each change after support ticket is taken in charge by our Support team |
Feature Request (existing Customer) | Major, no destabilizing, changes on existing features, or new Features | 30 working days for each Feature after support ticket is taken in charge by our Support team (1) |
Feature Request (future Customer) | Up to 3 Change Requests or Major, no destabilizing, 1 Change on existing features, or 1 new Feature | 30 working days after the Purchase Order (1) |
(1) For volume-based licences, the Customer has to purchase 50 scans/year at minimum.
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Security Reviewer’s Product Management reviews the submitted requests regularly, and you should see a reply within two o or three days.
For all the reasons above, posting and socializing your request on the Support site is the most productive and informative place to open an Enhancement Request.
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Once your request passes from support to development, the development team will evaluate your request based on the development roadmap. The roadmap includes the short-and long-term goals for the Security Reviewer’s product Suite. The development team determines if and how your request fits into the roadmap. Your request will fall into one of four categories:
Development has evaluated your request and decided that they will not develop the feature.
Your Feature Request doesn’t currently fit in the Security Reviewer’s roadmap, but it may in the future.
Your Feature Request fits the Security Reviewer’s roadmap.
Development is developing or has developed your Change or Feature Request.
If your request falls into category 1, we are very sorry that we can’t accommodate your request, and we will assist you in finding alternatives if possible.
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New supported OS
New supported languages
Enhanced products' features
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