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For those reasons a dedicated Software Resilience Index was created. Refer to previous Threshold section for the possible values.
Resilience Engineering
Despite ever-accelerating technology advances over the past decade, achieving application stability is still fraught with complexity and prohibitively high costs. Resilient applications provide much more than reliability: they help to build a continuous innovation process by predicting the failure paths and design for failure to move fast and stay ahead of availability goals to build always-available systems and provide continuous service to customers. To get there, IT organizations must assess the current cultural situation, and change behavior and mindsets to enable their business, process, tools and technology to deliver enhanced quality of service to users inside and outside the enterprise.
Root Cause Analysis
Root Cause Analysis (RCA), a common practice throughout the software industry, does not provide any value in preventing future incidents in complex software systems. Instead, it reinforces hierarchical structures that confer blame, and this inhibits learning, creativity, and psychological safety. In short, RCA is an inhumane practice.
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Complex software systems will not lose their complexity. RCA will only hinder our ability to navigate them with fairness and grace. Resilience Engineering may hold the key to take back our dignity as knowledge workers, overcome naive notions like ‘root cause,’ and learn to navigate our complex systems better.
Resilience Engineering
Despite ever-accelerating technology advances over the past decade, achieving application stability is still fraught with complexity and prohibitively high costs. Resilient applications provide much more than reliability: they help to build a continuous innovation process by predicting the failure paths and design for failure to move fast and stay ahead of availability goals to build always-available systems and provide continuous service to customers. To get there, IT organizations must assess the current cultural situation, and change behavior and mindsets to enable their business, process, tools and technology to deliver enhanced quality of service to users inside and outside the enterprise.
Customer Benefits
Post implementation of resilience features in their IT organization, the following benefits were measured:
• 20% reduction in number of non-functional incidents year to date (YTD).
• 32% reduction in incident duration (MTTR), YTD.
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