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Workaround means a Licensed Product patch, error correction, or feasible change in operating procedures whereby the Licensed Product is made sufficiently functional so that Customer can continue to use the Licensed Product. Security Reviewer may provide Workarounds for a release to resolve a Service Issue for up to twelve (12) months after the earlier of (i) the date the subsequent Release is first made commercially available, and (ii) the date the current Release is no longer made available as a commercial offering by Security Reviewer. After such twelve (12) month period, Security Reviewer is not obligated to provide Workarounds but will support Customer’s update of the Licensed Product to the latest Release. Where Workarounds are to be delivered to resolve a Service Issue, Security Reviewer will provide Customer with a single copy of a Workaround on suitable media or shall make available the applicable Workaround for download by Customer from Security Reviewer’ web site.
Extended Support Addon (ESA)
If you want to keep a specific version of a licensed product and extend the support beyond the end of the Support and Maintenance period, you can purchase annual packages that allow you to continue to take advantage of the support service via Service Desk and Software updates related to minor releases and bug fixing. Ask to your Reseller if you are interested to buy the ESA.
Support & Maintenance Exclude
Training for Security Reviewer’s products
Customers who do not have a valid and current license or active subscription of Security Reviewer’s products
Support related to non-Security Reviewer’s products
Support related to Security Reviewer’s products that have been retired
Support for custom scripts written by Customers and used in Security Reviewer’s products
Beta or Development releases of Security Reviewer’s products
Software that is used on or in conjunction with hardware or software other than as specified in the applicable Documentation
Altered or modified Security Reviewer’s products
Defects in the Security Reviewer’s products due to accident, hardware malfunction, abuse or improper use
Extended Support Addon (ESA)
If you want to keep a specific version of a licensed product and extend the support beyond the end of the Support and Maintenance period, you can purchase annual packages that allow you to continue to take advantage of the support service via Service Desk and Software updates related to minor releases and bug fixing. Ask to your Reseller if you are interested to buy the ESA.
Warranty
Once purchased, our software will be Supported and Maintained for all the period of time covered by the contract. The software must to be always updated to the latest version and the security and bugfix patches released by Security Reviewer must to be applied by the Customer. Visit Product Version Life Cycle page for further information.
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